What if you could find better ways to get your staff to act with more proficiency? The results for your business would be significant. Happier customers. More satisfied co-workers. And, you would be relieved of some sources of stress. This presentation on providing feedback in the workplace suggests tools that you can use to give more effective feedback to your colleagues and other personnel. STEER is an acronym that represents five main elements of feedback: specificity, timing, explanation, emotion, and reinforcement.
You will learn how to:
- Articulate your feedback commentary with more specificity
- Use better timing when you deliver feedback
- Offer convincing explanations for changing behavior
- Attend to your emotional experience and theirs
- Reinforce feedback so that it sticks
Matthew Siegel is an executive coach and owner of Matthew Siegel Consulting LLC. Matt fosters active learning through collaborative relationships in which enhanced self-awareness and skill lead to goal oriented behavior change. He has helped many professionals improve their performance in fields such as banking, technology, non-profit, media, government, and healthcare. Matt uses his professional training and practice in behavioral science to achieve desired results. He has a Ph.D. in counseling psychology from Teachers College, Columbia University. Find out more about Matt at www.msiegelconsulting.com.